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Frequently Asked Question

No, we are strictly an online retailer, which allows us to operate without the typical overhead of a physical store such as leases/rent, large staff, etc. Because of this, we are able to offer our products at lower prices for our customers.

Yes, we use PayPal, a secure payment gateway which handles all our credit card orders for us. This provides protection for your personal information, giving you peace of mind when placing your order.

Absolutely! We are continuing to scout different Pickleball products to add to our inventory. If there is a particular product you have seen somewhere and are interested in, please contact us atinfo@pickleballsuperstore.com.au, and we will look into stocking the desired item.

All prices are displayed in Australian Dollars, including GST.

Pickleball Superstore ships throughout Australia using Australia Post’s eParcel system. All orders are trackable online. FREE Standard Shipping applies to all orders over $250.00. Flat rate shipping of $9.90 applies to all orders under $250.00. Express shipping for $18.00 can be applied to all orders. Delivery times vary around Australia. Please allow 3-7 business days for standard shipping and 1-2 business days for express shipping.

Yes, Pickleball Superstore will accept the return or exchange of any product purchased from our company within 14 days after you receive your order. All equipment must be in brand new condition and in the original packaging. We cannot accept equipment that has been used or is no longer in the original packaging. For returns or exchanges,the customer is responsible for all shipping charges.